Privacy Policy

Introduction

Hopin ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our operations management platform.

By using Hopin, you agree to the collection and use of information in accordance with this policy. If you have any questions, please contact us at support@hopin.app.

Information We Collect

Account Information

• Name and email address
• Organisation name and details
• Password (stored securely using industry-standard hashing)
• Billing information (processed securely via Stripe)

Property & Compliance Data

• Property names, addresses, and types
• Compliance documents you upload (certificates, reports, policies)
• Inspection dates and expiry information
• Notes and tasks you create

Usage Information

• How you interact with the platform (pages visited, features used)
• Device information (browser type, operating system)
• Log data (IP address, access times, error reports)

How We Use Your Information

We use your information to:

• Provide and maintain the Hopin service
• Send you compliance reminders and notifications
• Process payments and manage subscriptions
• Respond to your support requests
• Improve and develop new features
• Ensure platform security and prevent fraud
• Comply with legal obligations

Data Storage & Security

Your data is stored securely on Supabase servers located in the European Union. We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL) and at rest
• Regular security audits and monitoring
• Access controls and authentication
• Regular backups

Third-Party Services

We use the following third-party services:

These services have their own privacy policies and handle data in accordance with their respective terms.

Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Restriction: Request restricted processing

To exercise any of these rights, contact us at support@hopin.app. We will respond within 30 days.

Data Retention

We retain your data for as long as your account is active. If you cancel your subscription, your data is retained for 30 days before permanent deletion. You can request immediate deletion by contacting support.

Cookies

We use essential cookies required for authentication and basic functionality. We also use analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings.

Children's Privacy

Hopin is not intended for use by children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a notice on the platform. Your continued use of Hopin after changes constitutes acceptance of the updated policy.