Help & Support
Everything you need to get started and make the most of Hopin.
A note from the founder
Hopin is currently built and maintained by a solo founder. I personally read all feedback, but replies may take a little longer. Thank you for bearing with me — your input genuinely shapes the roadmap.
Frequently Asked Questions
Quick answers to common questions about Hopin
Contact Support
support@hopin.app · Response within 48-72 hours
Getting Started
What should I do in my first week?
- 1Add your properties
Go to Dashboard → Properties → Add Property. Enter basic details like name, address, and property type.
- 2Upload compliance documents
Add your EICR certificates, gas safety records, fire risk assessments, and insurance policies.
- 3Review your dashboard
Check the compliance overview to see what's current, expiring soon, or needs attention.
- 4Set up notifications
Configure alerts for upcoming expiry dates so you never miss a renewal.
How Hopin Works
What data does Hopin use?
Hopin uses the information you provide: property details, compliance certificates, inspection reports, and insurance policies. We analyse this data to give you a clear picture of your compliance status across all properties.
What do the outputs mean?
Your dashboard shows compliance status (current, expiring soon, expired), risk indicators, and upcoming tasks. These are based on document expiry dates and inspection results you've uploaded.
Important: Insights are based on the information you provide. Incomplete or inaccurate data may reduce their usefulness.
Limits & Responsibilities
Hopin supports operational understanding, but final decisions and actions remain the responsibility of the operator.
What Hopin does
- Tracks compliance document expiry dates
- Provides visibility across multiple properties
- Helps identify areas that may need attention
- Sends reminders for upcoming renewals
What Hopin does not do
- Replace professional inspections or certifications
- Guarantee legal compliance
- Provide legal, financial, or professional advice
- Issue legally binding risk scores or certifications
Remember: Compliance incidents happen — they're not fatal. Not addressing them is what creates real risk. Hopin helps you stay on top of things so small issues don't become big problems.
Contact & Feedback
Response times: Support messages are reviewed personally. Replies typically arrive within 48-72 hours, though this may vary depending on volume. Thank you for your patience and understanding.
Feedback welcome
Found a bug? Have a feature request? All feedback is read and genuinely considered for the product roadmap. Your input shapes what Hopin becomes.