Terms of Service

1. Service Description

Hopin is an operations management platform designed to help property managers and hospitality operators track compliance documents, manage properties, and maintain oversight across multiple sites.

Hopin is currently built and maintained by a solo founder. This means response times and feature development may be slower than larger companies, but every user inquiry is personally reviewed.

2. User Responsibilities

By using Hopin, you agree to:

• Provide accurate and complete information
• Keep your account credentials secure
• Use the service in compliance with applicable laws
• Not misuse or attempt to circumvent the platform's security
• Maintain responsibility for all activities under your account

3. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

Specifically, Hopin does not warrant that:

• The service will be uninterrupted or error-free
• Risk scores or compliance indicators are accurate or complete
• Using the service will ensure regulatory compliance
• The service is suitable for any particular purpose

4. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOPIN SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, business opportunities, or goodwill
• Damages resulting from reliance on information provided by the service
• Damages arising from regulatory non-compliance or failed inspections
• Any liability exceeding the amount paid by you in the 12 months preceding the claim

This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise).

5. Data Accuracy

You acknowledge that:

• Insights and compliance indicators are based solely on data you provide
• Incomplete or inaccurate data will affect the usefulness of the service
• You are responsible for verifying the accuracy of any information displayed
• Risk scores are indicative only and are not certifications or guarantees

6. Compliance Responsibilities

You understand and agree that:

• Hopin does not guarantee regulatory or legal compliance
• Professional inspections and certifications remain your responsibility
• Compliance with laws and regulations is solely your obligation
• Hopin is a tracking tool, not a compliance certifier

7. Subscription & Payment

If you subscribe to a paid plan:

• Payments are processed securely through Stripe
• Subscriptions renew automatically unless cancelled
• You can cancel at any time; access continues until the end of the billing period
• Refunds are provided at our discretion
• We may change pricing with 30 days' notice

8. Termination

We may suspend or terminate your access if you:

• Violate these Terms of Service
• Provide false or misleading information
• Use the service for illegal purposes
• Attempt to harm the platform or other users

Upon termination, your right to use the service ceases immediately. Data retention follows our Privacy Policy.

9. Intellectual Property

Hopin and its original content, features, and functionality are owned by Hopin and are protected by copyright, trademark, and other intellectual property laws. Your data remains your property; you grant us a license to use it solely to provide the service.

10. Indemnification

You agree to indemnify and hold harmless Hopin, its founder, and affiliates from any claims, damages, losses, or expenses arising from your use of the service, violation of these terms, or infringement of any third-party rights.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by email or through a notice on the platform. Continued use after changes constitutes acceptance.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.